- Payment information
a All payments are made upfront, per invoice, via EFT
b No cash payments will be accepted.
c Cash deposits require an additional fee of R50.
– If the cash deposit does not include the additional fee, the fee will
* be added to the following invoice, or
* be subtracted from your ad spend payment
d Late payments will be handled as follows:
– Ad spend on customer’s card: 7 days allowed to make payment
* After 7 days, the account will be paused
– Ad spend on LMDYS card: the account will be paused immediately
2 Ad Spend
a Ad spend payment can be done one of 2 ways:
– Directly on customer’s card, with them as billing admin adding the card details themselves
– On LMDYS, with ad spend paid for the month in advance
b Ad spend on LMDYS card can be done for more than 1 month in advance.
3 Ad accounts
a Ads will only be created in ad accounts created by LMDYS.
b Clients do not have any access to change anything on the accounts.
– Any changes will be discussed and implemented by LMDYS
4 Communication
a Our main method for communication is email
b A monthly check-in will be scheduled, if it is required
c A full report with the data of your campaign will be issued at the end of the month
d For emergency contact, we request that WhatsApp be used
5 Cancellations
a We request a month notice to cancel.
– A full report with the data of your campaign will be issued at the end of the month
b Upon cancellation:
– All access that the client may still have to the ad account, will be removed.
– Access of LMDYS to the company page of the client will be removed.
– We require an exit survey to be completed
c Cancellations can be done immediately, no special fee applies, but:
– No report will be supplied
– There are no pro-rata refunds on campaign management fees upon cancellation
– Un-used ad spend funds will be refunded